Holiday Inn Shanghai Hongqiao West, an IHG Hotel

Location was fine, breakfast was good, some salt and pepper availability would be great and a bit more variety

Breakfast was good. Selection of continental food was ok. The staff were super friendly and helpful, going out of the way to help guests.

This hotel is located 20 minutes away from Hongqiao airport and railway station, which is great. Within 900 metres, you've got Papa John's, McDonald's, Starbucks, and an incredibly expensive Mexican restaurant (as well as a wine shop and multiple local Chinese restaurants); we were able to walk down for all our meals. The hotel is professional and classy. The staff all speak English and are extremely friendly and welcoming. The room had a gorgeous view of the local area. The beds were good; there were two types of pillows (hard and soft). The internet was fast. The breakfast was a mixture of Chinese and Western food, and both types were delicious. The manager called me within an hour of checkout to make sure everything was good. I would be happy to stay there again... but...